Frequently Asked Questions & Answers

Do we need to bring our own towels and linen?

All towels and linen for use within the townhouse including for the Jacuzzi are provided. Pool towels can be rented for $1.00 each from Team Marina.

Is there an on-site supermarket?

You will find Publix and Target supermarkets at 1 mile from the resort.

Is WiFi available?

Wifi is included in resort fee.

Can we book car hire?

Yes you can book car hire prior to your arrival or while on the resort with our car hire representative. Visit for further options.

Is maid service included?

A complimentary mid-stay clean is provided for stays of 8 nights or more. For stays of 7 nights or less, no extra cleaning is provided. However, extra cleaning can be arranged for a supplement.

Which airport is closest to the resort?

Orlando International (22 miles) is the closest airport while Sanford is 55 miles from the resort.

How will we get from the airport to the resort?

You may go direct to ground transportation at the airport for taxi or van services. You can also book car hire prior to your arrival at

Is there air conditioning?

All houses have air conditioning.

Do all the apartments have kitchens?

Yes, all townhouses include kitchens that feature a hob and microwave, fridge/freezer, dishwasher and all crockery and cutlery.

Can we book excursions?

Yes you may. You can arrange excursions and dinner/show reservations, as well as purchase theme park tickets, from Guest Services in the Clubhouse.

Is there a fitness center?

Yes there is a fitness center in the Clubhouse.

Are the children’s activities free?

Team Marina is complimentary and offers activities each day, please see schedule at the Resort.

Is there a heated swimming pool?

Yes, there is a heated pool at the resort.

Is there free parking on the resort?

Yes, car parking is free.

How far is the beach?

The closest beach is Cocoa Beach at 65 miles.
Clearwater Beach is 70 miles at the Gulf of Mexico.

Is there a babysitting service?

Yes, this can be arranged via Team Marina.

Is there bicycle hire?

Bikes can be rented in the nearby own of Celebration with over 25 miles in trail rides.

How far away is the nearest town?

Encantanda is located 5 miles from Downtown Celebration and 10 miles from Downtown Kissimmee.

Is there a shuttle bus?

There are shuttle buses to all of the theme parks. Prices range from $12-$15/per person roundtrip and arrangements can be made at Reception.

Is there a safe in the apartment?

There is complimentary use of a safe in each townhouse.

Are cots and highchairs available?

A travel cot, for babies up to two years, can be requested and is provided free of charge. Also, a complimentary highchair is available upon request.

Do you offer units adapted for disability?

Yes we have several homes that are ADA compliant.

Is there a hairdressing salon on site?

No , but Reception can recommned local hairdressers.

Do the apartments have an iron?

Yes, both iron and ironing board are provided.

Is it possible to store luggage?

Yes, there is a fee for luggage stored of $35 per week up to 6 bags, each additional bag is $5.00

Can I ship packages to either property before arriving?

Package handling fees start at $5.00 for one small package weighing under 10 pounds and $10.00 for any package weighing over 10 pounds, for every 5 days held at reception. Please be sure your package has the name of the arriving guest (name on the reservation).Package and mail pick up is restricted to 7pm to 7am daily due to the heavy traffic of guest at reception during the day. Packages not retrieved within 14 days will be returned to sender. CLC Estate owners and CLC Members do not pay for handling fees. Property is not responsible for miss-delivered or missing items.

Staying at Regal Oaks? Ship to: 5780 Golden Hawk Way, Kissimmee FL 34746.

Stay at Encantada? Ship to: 3070 Secret Lake Dr. Kissimmee, FL 34747

Is there a height requirement on the water slide at Regal Oaks?

Yes height requirements are set by the county.  All riders must be single riders who are 48in or taller.

I am celebrating while I will be staying with you, is there anything you can do special for my reservation?

Yes.  We offer customizable room packages so that any celebration can be special.  To book your today, please call our reservations department at 877-740-1646

Can I bring a cooler to the pool?

No. However we do have an onsite restaurant at each property that drinks and food are available for purchase.

Do the units come with cooking utensils?

Each unit provides guests with the essentials of everything they need.  Cookware, linen, utensils, and dishware are all provided.

Can I smoke while I am staying at CLC World Florida?

CLC World Florida Resorts town homes are all non smoking rooms.  If a guest would like to smoke they may use their private outdoor patio.  While at the clubhouse guests must use the designated smoking area.

What do I need to provide identification for when I arrive at my CLC World Florida Resort?

Upon arrival at your CLC World Florida Resort, you must provide a valid form of photo identification.  Valid forms include driver license, passport, government issued photo ID or active military ID.

What time is the pool opened until?

Both CLC Properties’ pools are open from sunrise to sunset daily.

Is breakfast included in my reservation?

No. However you should be able to find dining accommodations at either resort or within a mile from each property.

What time is check-in & check-out?

Check in begins at 4:00pm and Check out is at 10:00am

Is there a cleaning fee?

No. We have a Resort Fee that is $15 per night up.

The Resort Fee “Resort Amenity” includes:

  • Unlimited Access to both clubhouse pools
  • Access to both Business Center
  • Access to both fitness Center
  • Access to waterslides in Regal Oaks (height requirement is 48’)
  • Access to Team Marina activities in both resorts
  • Tennis Court Access at Regal Oaks
  • Kids playground at Encantada
  • “Room Amenities”
  • Self-Parking with parking passes
  • Wireless Internet access
  • Pool Towels
  • Hairdryer
  • In room safe
  • Local phone calls
  • Starting kit (1 Laundry detergent, 1 dishwasher tablet, 2 packs of coffee, trash bags for all can, shampoos and conditioner for all bathrooms) once done we don’t resupply since we are a self catering resort
  • Cabanas for Pool at Regal Oaks (have to reserve ahead of time limited availability)

What does the Resort Fee cover?

We have a Resort Fee that is $15 per night . Includes Free Wi-Fi, Free parking & use of the clubhouse and facility.