Cancellations must be made in writing and can be sent by email to [email protected]

Reservations cancelled up to 72 hours before check-in hours (4pm) will be entitled to a full refund.

Reservations cancelled up to 48 hours before check-in hours (4pm) will be entitled to a refund, less the first-night deposit paid.

Reservations cancelled within 48 hours of check in hours (4pm) and no-shows will not be entitled to any refund.

‘Stay & Save’ reservations with non-refundable rates will not qualify for any refund.

In the unlikely event that CLC Regal Oaks Resort should need to cancel your reservation, you will be informed immediately. Alternative accommodation of the same standard, or higher, or a full refund will be offered. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

Cancellations must be made in writing and can be sent by email to [email protected]

Reservations cancelled up to 72 hours before check-in hours (4pm) will be entitled to a full refund.

Reservations cancelled up to 48 hours before check-in hours (4pm) will be entitled to a refund, less the first-night deposit paid.

Reservations cancelled within 48 hours of check in hours (4pm) and no-shows will not be entitled to any refund.

‘Stay & Save’ reservations with non-refundable rates will not qualify for any refund.

In the unlikely event that CLC Encantada should need to cancel your reservation, you will be informed immediately. Alternative accommodation of the same standard, or higher, or a full refund will be offered. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.